INTRODUCTION
The purpose of this handbook is to tell clients, relatives and friends, something about Cane Hill;
how things are done and who does them. We want you to be happy and comfortable during your stay here
and we hope that you will soon adapt to your new surroundings, and feel at home. If you need any further
information after reading this handbook please contact either the Ward Manager or the Hospital Manager's Office.
The Hospital's full postal address is as follows, and all correspondence should be addressed, with the ward name,
to this address to ensure that you will receive it.
NAME:
WARD:
CANE HILL HOSPITAL
COULSDON
SURREY CR5 3YL
Telephone: DOWNLAND (07375) 52221
There are telephone extensions to all wards and nursing offices.
HOSPITAL CLOSURE
Cane Hill is due to be closed as a result of transfer of the service to the local community.
Changes will be made from time to time in order to maintain viability of all services.
Patients will be sensitively handled during this time to avoid unnecessary disruption and
relatives will be consulted about any proposed changes.
TRANSPORT
The Hospital is served by two mainline stations which are: Coulsdon South (Victoria and London Bridge every half hour),
Smitham (Charing Cross via Waterloo, London Bridge and East Croydon.
The Hospital is on both London and Country Bus Routes which are:-
- Nos. 190, 166 and 50 (Red Bus) stop in the High Street. 12a, Sundays only.
- Nos. 405 and 414 (Green Line) stop in the High Street.
Special Transport Arrangements
The Hospital provides a bus service up and down the length of the drive with
various pick up/set down points. This service runs from:
6.00 a m. - 9.30 a.m.
12 noon - 2.10 p.m.
2.30 p.m. - 2.45 p.m.
4.00 p.m. - 6.00 p.m.
6.50 p m. - 9.30 p m.
This bus is available to all visitors, clients and staff. Special transport arrangements
can be made through Voluntary Services Department who supervise bookings and use of the minibus.
Car Parking
We would advise you to leave your car at home as there are only limited car parking facilities
within the hospital. If you have visitors who need to bring a car onto the grounds they will
easily find a parking space.
WHAT TO BRING
Day and Night-time clothes, plus toiletries.
All items of clothing will be marked by the Hospital if not to be taken home by the relative.
If applicable: Dentures, Spectacles, Hearing Aids, Surgical Appliances and Reading/Writing Materials, change for
telephone and stamps.
Please bring with you any drugs that you are taking at the time. When you are discharged medication will be given
to you although it may not be the same as when you came in.
Any drugs you bring into the ward on admission and thereafter must be handed in to the nurse in charge.
The only drugs you take are those prescribed by your Doctor in hospital.
WHAT NOT TO BRING
You are strongly advised not to bring or use any electrical equipment of your own. If in exceptional
circumstances you need to use a specific item, the Engineers Department will need to check it first.
The drinking of alcohol whilst an in-patient (on or off ward) is strictly prohibited.
PERSONAL PROPERTY
As the Health Authority cannot accept responsibility for loss of personal property it is advisable
not to bring valuables or an excess of money into the Hospital. If you find it necessary to bring valuables
the Ward Manager will deposit them into the Hospital safe and issue you with a receipt. Money will be paid
into the Hospital safe.
POSTAL ARRANGEMENTS
There is one delivery of incoming mail on weekdays and Saturdays.
If, during your stay, you wish to send any post there is a mailbox situated
in the Front Hall. Stamps may be purchased from the Patients' Bank.
THE VISITORS AND FRIENDS OF CANE HILL HOSPITAL
This group exists to help the hospital in every way they can as a voluntary body and you
will see the results of their work and fund raising efforts all over the hospital. They are
particularly important in providing a vehicle for patient outings. They are also very evident
at Christmas in providing entertainments, gifts and other comforts for clients.
The Visitors and Friends organise an annual open day which is attended by the Mayors of Bromley,
Croydon, Lambeth and Lewisham. Exhibitions of patients' work and care initiatives provide a day
of pride for staff and clients.
MEALS
Main meals are cooked in the Central Kitchen and delivered by heated trollies to each ward.
Mid morning tea, afternoon tea and hot drinks are prepared in the wards.
As a guide meals are served at the following times:
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Breakfast:
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07.45-08.30
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Tea/Coffee:
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10.00-11.00
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Lunch:
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12.30-13.15
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Afternoon Tea:
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16.00
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Supper:
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17.45-18.30
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Hot Drink:
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21.00-22.00
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Meal times vary slightly in each Ward.
In addition to those diets prescribed by the Hospital Dietician, patients
with particular needs, whether for religious or personal reasons may request special diets.
Relatives and friends may also use the Staff Dining Room which is open 7 days a week from
06.30-18.30, there are also vending machines for the provision of food and beverages.
TOP TO TOE BOUTIQUE
For the benefit of patients and relatives there is a modern fashion shop, which by its very
name suggests you can purchase all the clothes a patient needs, and at a very low cost.
All the clothing sold in the boutique conforms laundry requirements.
Times of Opening:
Monday-Friday: 09.30-12.30 and 13.30-15.00
Visitors and relatives, are always welcome to visit.
PATIENTS' BANK
As stated elsewhere in this booklet, the hospital cannot be responsible for any personal property
retained by patients in the ward. This includes money. You are. therefore, advised to deposit into
the patients' bank any cash in excess of your immediate needs. You will be given a personal bank
account and you may draw from the account as required. National Insurance benefits or other sums
of money received may also be deposited in your account. The Bank is open Monday to Friday 09.30-12.30.
The Patients' Finance Officer, situated in the Patients' Bank is available Monday, Tuesday, Wednesday
and Friday to see relatives and help with any queries they may have from 14.15 to 16.30.
RECEIVING VISITORS
In the interest of patient and hospital security all visitors are to report to reception where
they will be asked to sign in and be given a visitors pass.
Before visiting you are advised to contact the Ward Manager as to a convenient time when your
relative/friend will be in the Ward. The duration of your visit will depend on how well the patient is. The
duration of the visit is left to the discretion of the Ward Manager.
It would also be nice if you and your visitor visit the Pop-In Social Centre which is open every
morning except Saturdays and Sundays.
GIFTS
Gifts to patients
Flowers are always welcome. If your visitors wish to send or bring food or drink, the Ward Manager
will tell you what is advisable. Patients are not permitted to receive gifts of alcohol.
Members of staff are not permitted to accept gifts. If you wish to make the hospital a gift contact
the Hospital Manager's Department who will be able to advise you.
MEDICATION
The doctor may prescribe medication for you. This may include the taking of tablets, liquid preparations
and injections. We advise you to talk to your doctor about the medicines you are having. He or she can then
tell you why you need them, what effects you will notice and possible side effects to be aware of. The nurses
on your ward are able to answer any questions and they have some leaflets and books on medicines to provide
you with more information.
SECTION PATIENTS
If you are detained under a Section of the Mental Health Act, your doctor would explain to you the
reason for your detention, the type of treatment you will undergo and the duration of the Section.
A member of staff will see you and explain your rights, as defined in the Mental Health Act.
If you have any queries the nurse in charge of your ward will advise you.
The Mental Health Act Commission monitor the administration and implementation of the Act and, if you
have any complaints you wish to draw to their attention, they can be contacted at:
- Floors 1 and 2,
- Hepburn House,
- Marsharn Street,
- London SW1
YOUR LEISURE TIME
There is a Recreations Manager who will provide a range of activities. There is also a
Patients' Social Club ("Pop-In"), open 8.15-13.00 every day and 2-3 afternoon sessions per week.
The Pop-In also holds an afternoon session for the elderly on certain Saturdays of the month. There
is a well stocked Patients ' Lending Library where you may sit and read, look at the topical displays,
listen to music, read newspapers, magazines and listen to talking newspapers. There are also
ward rounds to distribute books and magazines.
HOSPITAL SHOP
There is a Hospital Shop which is open every weekday from 08.30 to 13.00 where you may purchase sweets,
newspapers, toiletries and cigarettes. Tea and light refreshments may also be obtained.
BEAUTY SALON
A beautician visits the Hospital on Monday and Friday from 08.30-12.00, and every Wednesday
from 09.00-12.00 and 13.30-16.00. Ward staff will arrange an appointment on request.
PERSONAL CLOTHING AND LAUNDRY
Some wards have laundry facilities which you may use. Alternatively your family can take your
clothing home for cleaning. All clothing must be marked by the Hospital. The service provided
by the Hospital laundry cannot be compared to that of a Domestic laundry as personal clothing is dry folded.
STAFF
Throughout your stay you will be under the care of a Consultant Psychiatrist and his team. If
you have any worries about your treatment or progress do not hesitate to ask your Doctor or Ward
Manager who are prepared to listen and help.
- Staff can he identified by their name badges. The DNS has overall responsibility for the Unit.
- Senior Nursing Officers are responsible for a group of wards.
- Ward Manager is responsible for an individual ward.
Staff Nurse is a Registered Mental Nurse who, in the Ward Manager's absence may be in charge of the Ward.
State Enrolled Nurse is a qualified Nurse who supports the staff and Ward Manager in the Ward Team and
sometimes may be in charge of a ward.
Student Nurses are undergoing a training course (three years) to become State
Registered Nurses.
Nursing Assistants assist the trained nurses in providing care. Domestic Assistants are assigned to
individual wards and are responsible for cleaning and general duties.
OCCUPATIONAL THERAPISTS
The Occupational Therapist is concerned with treatment programmes with a view to a
return to the community or maintaining levels of functioning for as long as possible.
Various types of activities are used in these programmes which may include arts and crafts,
music, singing, dancing and activities such as self-care and personal appearance which are
geared toward greater independence. After discharge follow-up visits are made by the therapist wherever necessary.
JOHN HUTCHINSON CENTRE
This is a specialist service providing flexible opportunities to participate in occupational
and recreational activities aimed at improving clients' physical and social skills. A wide
ranging programme is always on offer.
SOCIAL WORKERS
The Social Work Department operates a daily duty system in order to meet the needs of
patients and relatives who wish to speak to a Social Worker for immediate advice and guidance.
MEDICAL STAFF
Every patient is allocated to a Consultant Psychiatrist who is the responsible medical officer
for the client's treatment and is supported by junior doctors who are more routinely available.
PSYCHOLOGISTS
A psychology service is available according to the needs assessment of the multi-disciplinary ward teams.
PHYSIOTHERAPY
Physiotherapy carries the responsibility for assessment, treatment and maintenance of function, ability and mobility.
The Department is staffed from 09.00-17.00, Monday to Friday. Individual treatments are given on the wards throughout
the day. Staff are always happy to advise on shoes, wheel-chairs, armchairs and lifting techniques.
X-RAY
The X-Ray Department is open on Monday, Wednesday and Friday from 09.30-13.00 for routine and emergency radiography,
specialist work is carried out by Farnborough Hospital. A consultant Radiologist visits the Department regularly
to report on films. Examinations are carried out at the request of medical staff only.
DENTISTRY
A dentist is on site Tuesday and Thursday only from 08.30-16.00, Ward staff will refer you.
CHAPLAINCY DEPARTMENT
The Chaplaincy Team consists of Anglican, Free Church and Roman Catholic Chaplains who visit wards regularly.
Sick patients are visited on a daily basis by one of the Chaplains. A member of the Chaplaincy Team is on call and
available to staff, patients and relatives, at any time day or night.
Sunday Services are held at 09.30 (Roman Catholic) and 14.15 (Church of England). There are also Ward Services.
Any patient may request Communion in the Ward.
The Chaplaincy Team undertake to support patients as they leave the hospital and move back into the Community.
The Chapel is open every day for private prayer.
NATIONAL INSURANCE
Patients making insurance contributions have to submit a medical certificate promptly to their Employer. You
should ask your Ward Manager for the necessary certificate. Send this to your place of employment as soon as possible
after admission, stating your National Insurance Number, and completing your part of the certificate fully, or there may
be some delay in the payment of benefits.
PENSIONS AND ALLOWANCES
(a) Retirement, Ward and other pensions.
(b) Supplementary allowance for the Department of Health and Social Security.
If you are receiving a Pension or an Allowance, please bring your pension book to the Hospital and inform the
Ward Manager. The Authority who pay you also require you to notify them of your admission, and your order book tells you how to do this.
If you have any difficulties, the Patients' Finance Officer, located in the Patients' Bank will be willing to advise you.
GOING HOME
Your Doctor will probably be able to tell you beforehand when you will be well enough to go home. and if your condition warrants transport,
this will be arranged for you.
Prior to your leaving the hospital it is very important you remember these points:
(a) Return any hospital property.
(b) Ask your Ward Manager to return any personal property or valuables you brought into the hospital.
(c) Give the Ward Manager your forwarding address.
(d) To finalise arrangements for your follow-up treatment after you have left hospital and to make sure you understand these arrangements.
(e) If you run out of medication or have any side effects see your G.P.
(f) If you require any further information after your discharge or did not understand some points, telephone the Ward Manager.
We cannot help you unless you tell us if you have experienced or are experiencing any problems. We are always pleased to listen
to any of your comments, suggestions and complaints, which we will then give careful consideration.
If you wish to make a formal complaint you may write to the Hospital Manager or your Ward Manager.
